Privacy & Refund Policy

At Al Raheem Shawls, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website alraheemshawls.com ("the Site") and interact with our services. By using our Site, you agree to the practices described in this policy.

1. Information we collect:

• Personal Information: When you make a purchase or sign up for an account, we may collect your name, email address, shipping address, and payment details to process your orders and provide excellent customer service.
• Log Data: Our servers automatically log certain information, including your IP address, browser type, referring/exit pages, and the date/time of your visit. This helps us analyze user behavior and improve our services.

2. How we use your information:

• Order Fulfillment: We use your personal information to process and deliver your orders, as well as to communicate with you about your purchases.
• Account Management: Creating an account allows you to access your order history, save shipping addresses, and manage your preferences.
• Marketing Communication: With your consent, we may send you promotional emails about new products, special offers, or other updates. You can opt-out of these communications at any time.
• Site Improvement: We analyze user behavior and feedback to enhance our website's functionality, content, and user experience.

3. Cookies and Similar Technologies: We use cookies and similar technologies to track your activity on our Site. Cookies are small files stored on your device that help us recognize you and personalize your experience. You can manage your cookie preferences through your browser settings.

4. Sharing Your Information: We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers, such as shipping partners, payment processors, and marketing platforms, to fulfill your orders and improve our services.

5. Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy: Our services are not directed to individuals under the age of 13. We do not knowingly collect or store personal information from children without parental consent. If you believe we have unintentionally collected information from a child, please contact us to have it removed.

7. Changes to Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any significant changes will be notified on our Site. By continuing to use our services after such updates, you consent to the revised policy.

Refund Policy:

1. Returns and Refunds: At Al Raheem Shawls, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return and refund within 7 days from the date of delivery. To initiate a return, please contact our customer support team at alraheemshawlhouse@gmail.com with your order details.

2. Eligibility: To be eligible for a return and refund, the following conditions must be met:

• The item must be unused, in its original condition, and with all original tags and packaging.
• Return requests must be made within the specified return period.

3. Non-Refundable Items: Certain items are not eligible for returns and refunds, including:

• Personalized or customized products.
• Earrings or other intimate items (for hygiene reasons).
• Products damaged due to misuse or customer negligence.

4. Return Process: Once your return request is approved, we will provide you with instructions on how to return the item. You will be responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

5. Refund Processing: Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account.

6. Shipping Charges: Shipping charges, if applicable, are non-refundable unless the return is due to a mistake on our part or a defective product.

7. Damaged or Defective Items: If your item arrives damaged or is found to be defective, please contact us immediately with photographic evidence. We will arrange for a replacement or issue a full refund, including shipping costs.

8. Contact Us: If you have any questions or concerns regarding our refund policy or any other matter, please contact our customer support team at alraheemshawlhouse@gmail.com or through the contact form on our Site.

Please note that the above policies are a general template and may need customization according to your specific business practices and local laws. It's advisable to seek legal counsel to ensure compliance with all relevant regulations and requirements.